Frequently Asked Questions

At KOYA Designs we’re passionate about personalisation and offer all of our garments to be customised with embroidery of your initials. We also offer a non- personalised option. 

Embroidery is the process of stitching a design onto a garment. We perform this using an industrial embroidery machine, using the highest quality threads for a premium finish.

 We style our embroidery in upper case, using the ‘Traditional’ font. We offer initials with a maximum of three letters, with a period spaced between. 

The position of our embroidery differs between each garment. Please refer to the description on each product page for information on where the embroidery is positioned.

KOYA Designs gift cards are available in denominations of £25, £50 and £100, our e-gift cards are delivered by email and can also be printed. Please visit our gift cards page to purchase. 

If your order has not been shipped yet, then we can deliver to a different address as per your request. To make a change, you can contact us through 'contact us' form.

Please contact us at the earliest available opportunity to allow us reasonable time to make amendments before your order is shipped. 

If we have processed/shipped your order or if your garment is personalised we are unable to cancel your order. However, you can return your order if your garment is eligible for return. For more information, visit our returns page. 

We accept all major credit/debit cards, PayPal and Klarna. Please proceed to checkout where you can make payment and place your order.

Klarna Orders

At checkout you will find Klarna listed as a payment method. From there, you can select either 'Pay Later with Klarna' or 'Pay Later in 3 with Klarna', to spread the cost of your payments. For full T&C's of shopping with Klarna, please refer to the Klarna website. 

We don't offer any regular discounts, however we do offer 10% off your first order as a thank you for your support. To receive your discount, just create your own KOYA Designs user account where you will be sent a discount code to redeem. 

Once your item has been sent, you will receive an email to inform you that your order has been dispatched. Our items take up to 10 working days to be dispatched.

Non-Personalised Garment Policy 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. In order to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with swing tags, and in its original packaging. You will also need proof of purchase. 

To process a return, please contact us at info@koyadesigns.com.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Personalised Garment Policy

Our personalised garments are all individually designed and bespoke to you. Understandably, this means we cannot accept any returns on personalised garments. 

Please ensure that all your size and personalisation details are correct prior to placing your order, as once we have processed your order we are unable to refund you. 

We strive to turnaround our personalised product orders as quickly as possible. However, we do advise to allow 10 working days as a dispatch period.

You can reach out to us with any queries at info@koyadesigns.com.